FREE SHIPPING CANADA-WIDE ON ORDERS $50+ | FREE LOCAL DELIVERY IN LONDON & BRANTFORD

FAQ

Shipping

How much will shipping cost?

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We provide free local delivery to all residents of London, Ontario and Brantford, Ontario.

All other deliveries go through Canada Post. We charge a flat rate of $5 within Ontario and $10 to all other provinces.

How long does shipping normally take?

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FREE LOCAL DELIVERY

If you selected this option, available only in London and Brantford, your delivery will be ready in 1-2 business days and your order will be out for delivery in the 1-5 business days following. Delivery times in London are typically faster (2-3 business days), while delivery times in Brantford may be in the higher range (2-7 business days).

FLAT RATE SHIPPING

Deliveries within Ontario can be expected to arrive within 3-10 business days, while it may take between 6-10 days to all other provinces.

You may experience delays in delivery times due to COVID.

How can I track my order?

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Once your order has been processed, you will receive an email to the address you provided containing your tracking number with a link to Canada Post.

Can I pick up my order locally?

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We are not able to offer this service quite yet. If you live in London or Brantford, we can deliver within 7 business days.

Our Products

What is the Scoville Heat Rating (SHU)?

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Although the term Scoville Heat Units have become a standard, this measurement is somewhat arbitrary unless we send a sample to get tested in a lab. We made our own heat scale within the product pages to assist you, and you can always reach out to hello@terrahotta.com if you have any specific questions. TerraHotta was created to satisfy the gap in the market where most hot sauces aren’t very hot, and if they are, they don’t taste very good. We guarantee that our original sauce is much hotter than average, with an incredible flavour to match.

Does it need to be refrigerated?

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If unopened, TerraHotta will last for up to a year, if not longer. Please refrigerate after opening, as we do not use any preservatives or artificial flavours.

Do you have any other sauces?

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Although we only have one hot sauce listed, our second product will be launching soon, along with many others in the works. Don't forget to sign up for our newsletter to be kept up to date when they launch.

If you have any other questions, comments, or suggestions, we would love to hear from you! Send an email to hello@terrahotta.com and we will get back to you in 1-2 business days.

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